AI Voice & Phone Agents
Never miss a call again.
We build AI-powered voice agents that answer your phone, book appointments, qualify leads, handle FAQs, and route calls to the right person - 24 hours a day, 7 days a week. Your customers get a real conversation, not a phone tree. You get every opportunity captured.
Every missed call is a missed customer.
Here's what's happening right now at thousands of businesses across the country. The phone rings. The receptionist is on another call. Or it's 7pm and nobody's in the office. Or it's a Saturday and you're closed. Or you're a team of four and the person who usually answers is out sick.
The caller gets voicemail. They hang up. They call the next company on the list. You never know they existed.
Studies put the number at around 60–80% of callers who won't leave a voicemail. They just move on. For service businesses - contractors, medical practices, law firms, real estate agents, auto shops, salons - every one of those calls could be worth hundreds or thousands of dollars. And you're losing them to a ringtone.
AI voice agents solve this differently. They answer instantly, every time. They sound natural - not robotic, not scripted, not like a phone tree from 2004. They know your business, your services, your hours, your pricing, your FAQ. They can have a real conversation, ask qualifying questions, book directly into your scheduling system, send confirmation texts, and route urgent calls to a human.
The technology crossed the line from "impressive demo" to "genuinely production-ready" in the last year. The businesses that deploy now capture the calls their competitors are still dropping.
What we build
Voice agents that sound like your best employee on their best day.
Inbound Call Handling
Your AI agent answers incoming calls, greets the caller naturally, identifies what they need, and handles it - answering questions, providing information, routing to the right department, or taking a message with full context. No hold music. No phone trees. The caller just talks, and the agent handles it.
Appointment Scheduling
The agent checks your live calendar, offers available slots, books the appointment, sends confirmation via text or email, and syncs everything to your scheduling system. For any business that runs on appointments, this alone pays for the entire system by capturing after-hours bookings that would have been lost.
Lead Qualification
The voice agent asks qualifying questions - budget, timeline, project scope, location, whatever matters for your business - and scores the lead before routing it. Hot leads get transferred immediately. Tire-kickers get helpful answers without consuming your team's time. Your sales team talks to fewer people but closes more deals.
After-Hours & Overflow Coverage
Your team handles calls during business hours. The AI agent takes over when they can't - after hours, weekends, holidays, lunch breaks, high-volume periods. Seamless handoff. The caller doesn't know or care that they're talking to AI at 9pm on a Sunday. They just know their call got answered.
Outbound Call Agents
AI that makes calls on your behalf - appointment reminders, payment follow-ups, booking confirmations, review requests, re-engagement calls to dormant leads. Natural, conversational outreach that represents your brand and handles responses in real time. Not robocalls.
Multi-Language Support
Your customer base speaks more than English. We build voice agents that handle calls in Spanish, French, Mandarin, and dozens of other languages - switching seamlessly based on the caller's preference. No need to hire bilingual staff for every language your customers speak.
IVR Replacement
If you currently have a phone tree - "press 1 for billing, press 2 for support" - we replace it with a conversational agent that just asks "how can I help you?" and routes intelligently based on the answer. Callers get where they need to go faster. Your team gets calls that are already contextualized.
How it sounds
This isn't the robot voice you're imagining.
The number one objection we hear is "my customers won't want to talk to a robot." Fair. Neither would we - if it sounded like one.
Modern AI voice technology has crossed a threshold that most people haven't heard yet. The voices are natural, conversational, and expressive. They handle interruptions, pauses, and crosstalk the way a human does. They adjust their pace based on the caller.
In blind tests, callers frequently can't tell they're speaking with AI - and when they find out, the reaction is usually surprise, not frustration. Because the experience was good. Their call got answered. Their question got handled. Their appointment got booked.
We're not claiming it's perfect. Complex emotional situations, heavy accents, extremely noisy environments - there are still edge cases where a human is better. That's exactly why every agent we build includes graceful escalation to a real person. The AI handles the 80%. Humans handle the 20% that needs a human touch.
What happens on a call
A real call, step by step.
Instant Answer
The phone rings. The AI agent picks up within one ring. No hold time. The caller hears a friendly, natural greeting customized to your business. "Thanks for calling Riverside Dental, this is Alex. How can I help you today?"
Intent Recognition
The caller says what they need - in their own words, not from a menu. "I need to schedule a cleaning." "How much do you charge for a roof inspection?" "I want to talk to someone about a billing issue." The agent understands the intent and responds appropriately.
Conversation & Resolution
The agent handles the request. For an appointment, it checks the calendar and offers times. For a question, it pulls from your knowledge base and gives an accurate answer. For a complex issue, it gathers context before routing to the right person.
Action
The appointment gets booked. The confirmation text gets sent. The lead gets logged in your CRM with qualification notes. The urgent call gets transferred with full context. Whatever the resolution, it happens in real time - not in a message queue someone checks tomorrow morning.
Follow-Up
Post-call, the system logs the full transcript, updates your CRM or scheduling tool, sends any promised follow-ups, and flags anything that needs human attention. Your team starts the next day with a complete picture of every call that came in.
Integrations
Plugs into the tools you already use.
A voice agent is only as useful as the systems it can reach.
Phone Systems
Works with your existing business number. No need to change your number or provider.
Scheduling
Google Calendar, Calendly, Acuity, ServiceTitan, Jobber, Housecall Pro, Jane, Mindbody
CRM
HubSpot, Salesforce, Pipedrive, GoHighLevel, ServiceTitan, Jobber
Messaging
Automatic text and email confirmations, follow-ups, and reminders
Knowledge Base
Your FAQ, pricing, service descriptions, policies - trained on your actual business data
Escalation
Warm transfer to a human with full conversation context - caller never repeats themselves
Who this is for
This is a good fit if...
- You're missing calls after hours, on weekends, or during busy periods
- Your receptionist or front desk is overwhelmed and calls are going to voicemail
- You're a service business where a missed call is a missed job worth hundreds or thousands of dollars
- You're paying for an answering service that reads from a script and can't actually help callers
- You want to offer 24/7 phone coverage without hiring night or weekend staff
- You're spending marketing dollars driving phone calls and then dropping a significant percentage of them
- Your phone tree is driving customers crazy and you know it
- You want to qualify leads before they reach your sales team
Industries that see the fastest ROI: Medical & dental practices. Law firms. HVAC, plumbing, and electrical. Real estate agencies. Auto repair and dealerships. Salons and spas. Home services and general contractors. Insurance agencies. Property management. Veterinary clinics.
This probably isn't the right service if your business rarely receives phone calls or if your calls are primarily complex, emotionally sensitive conversations that require human judgment from the start. We can still build agents for those contexts, but the human escalation paths need to be designed much more carefully. We'd discuss that during discovery.
What clients typically see
The numbers after the first 90 days.
30–50% more
calls captured that previously went to voicemail or were abandoned. These aren't new calls - they're calls that were already coming in and getting dropped.
After-hours wins
20–35% of calls come in outside business hours. Every one of those used to be a voicemail at best, a lost customer at worst. Now they're booked appointments.
Team freed up
Your receptionist stops being a full-time phone operator and starts handling the work that actually requires a human. AI handles the routine calls.
CSAT holds
Customer satisfaction stays the same or improves. Callers respond positively because their call gets answered instantly and their question gets handled. Speed matters more than who's talking.
These are representative outcomes based on typical deployments. Actual results depend on call volume, current answer rate, and the complexity of typical calls.
How it works
Live and answering calls in 2–3 weeks.
Discovery & Call Analysis
We analyze your current call patterns - volume, peak times, common questions, typical call flows, and where calls are getting dropped. We listen to real calls to understand what callers actually say, not just what you think they say.
Voice & Personality Design
We design how the agent sounds and behaves. Voice selection, speaking pace, tone, personality, greeting style. We match it to your brand - a laid-back surf shop and a buttoned-up law firm don't sound the same. You approve the voice before it takes a single call.
Knowledge & Integration Setup
We train the agent on your business data - services, pricing, FAQs, policies, scheduling rules, qualification criteria. We connect it to your calendar, CRM, phone system, and messaging tools. We configure the escalation paths.
Testing & Tuning
We run the agent through dozens of test call scenarios - easy ones, hard ones, edge cases, angry callers, confused callers. We tune until it handles all of them gracefully. You'll call it yourself and try to break it before it goes live.
Soft Launch & Monitor
We deploy to a subset of your calls first - after-hours only, or overflow only - and monitor every interaction. We review transcripts, identify gaps, and tune based on real-world calls. Once you're confident, we roll it out fully.
Ongoing Optimization
Call patterns change. Your services change. New questions come up. We continuously monitor performance, update the knowledge base, refine conversational flows, and make sure the agent keeps getting better.
FAQ
Common questions about AI voice & phone agents.
Will my customers know they're talking to AI?
Some will, some won't. The voice is natural and conversational - many callers don't realize it. We can optionally disclose it if you prefer transparency, or let the conversation speak for itself. Either way, what callers care about is whether their call gets handled.
What happens when the AI can't handle a call?
It transfers to a human. Every agent includes configurable escalation triggers - specific topics, caller frustration, explicit requests to speak with a person. The transfer includes full conversation context so the caller doesn't start over.
Can it handle multiple calls at the same time?
Yes - unlimited simultaneous calls. During your busiest period, every single call gets answered on the first ring, no matter how many come in at once. No hold times, no busy signals.
Can I see transcripts and recordings of every call?
Yes. Every call is fully transcribed and logged. You can review transcripts, listen to recordings, see what the agent said, how the caller responded, and what action was taken. Full transparency.
Does it work with my existing phone number?
Yes. We integrate with your current phone system and number. Callers dial the same number they always have. The routing happens behind the scenes. No need to change your number or your marketing materials.
How does it handle accents and background noise?
Modern speech recognition handles a wide range of accents and noisy environments well. The agent is configured to ask for clarification naturally when it's unsure, and to escalate if the communication isn't working.
What about spam calls and robocalls?
The agent handles them gracefully - it identifies non-human callers and junk calls quickly and disconnects without wasting time. You can also configure screening rules for specific numbers, area codes, or call patterns.
What does it cost to run ongoing?
There are platform costs for voice AI (typically charged per minute by the underlying providers), but they're a fraction of what a human receptionist or answering service costs. We'll break down the full cost structure during discovery so you know exactly what you're paying.
How much does the build cost?
It depends on complexity - number of call flows, integrations needed, languages supported, and whether you need inbound only or inbound plus outbound. A focused inbound agent for a single-location business is a different investment than a multi-location, multi-language system. We'll scope it during discovery.
The next call could be your biggest customer. Don't send them to voicemail.
Book a free 30-minute discovery call. We'll review your current call volume, identify how many calls you're likely missing, and show you what an AI voice agent would look like for your specific business. If the numbers make sense, we'll build it. If they don't, we'll tell you.
Or reach out directly at hello@highground.ai